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Text “shopjjrae” to 74121 to receive text alerts for events, special pricing, and other important updates.
We are available Monday-Friday 9am-5pm EST. We are out of the warehouse Saturdays and Sundays as we and the angels spend this time with our families. Thank you for understanding.
We are live multiple times a week and post wall drops frequently, but you can always shop on our website shopjjrae.com or on our app JJ RAE which can be found in the google play or Apple App Store!
Payment is due within 3 hours of being sent. If we offer a coupon code, payment is due within 1 hour of being sent. Please do not claim an item and not pay the invoice. Failure to pay will result in removal from the group. We know life can sometimes throw us curveballs, so if you cannot pay your invoice please let us know! After the allotted amount of time, your cart will be emptied and your goodies will go back into our inventory. We do this so that we do not oversell items. We have a few sales a week and therefore, cannot hold items. Furthermore, it is the shoppers responsibility to ensure that you are using the correct payment method of your choice. If you make any mistakes, it is not the responsibility or fault of ours. All incorrect payment method choices cannot be adjusted or fixed.
Coupons and credits need to be applied at checkout. Coupons and credits cannot be applied after checkout. Coupons are not retroactive. Coupons cannot be used on already discounted items, sale items, deal of the day items, or waitlisted items unless stated otherwise. Coupon expire dates vary. If you use a coupon code on any of the items that are not eligible, your commentsold account will be credited back the amount you paid for the non eligible item.
Items may or may not be re-ordered. There are variety of factors to take into account when re-ordering product. Be sure to authorize waitlist items as we order based off of that list. Please know we do our best to fulfill authorize waitlist items, but sometimes it may not be possible.
To authorize waitlist on the app, hit the little heart in the middle, click on the picture of the item you want to authorize, and then hit authorize in the top left hand corner. For the website, you can click the link below to access your account. Once you’re in your account click waitlist items and then hit the click here to be first in line button! Both on the app and the website, it will ask you to input your credit card info. It will NOT charge you unless I order the item, get shipping confirmation, and restock it in the system. Remember, if you choose to authorize waitlist it bumps you to the top of the waitlist and kicks everyone that isn’t authorized down the line!
There is a $50 minimum order to use Sezzle. You can select Sezzle on the APP or website at checkout.
We do our best to inspect everything before it leaves our warehouse but we are only human and sometimes miss things. Please be sure to inspect all items within 7 days of arrival. If you receive a damaged item, please email us and we will send you instructions on how to further proceed. If it is past 7 days, we will not honor the return.
We absolutely offer gift certificates. Please type in “gift” in the search bar of the app or the website. You can purchase in increments of $25!
For every 50 items that you purchase, you can receive a $75 credit. It is the shoppers responsibility to keep track of their amount of items purchased. Once you accumulate 50 items purchased, please include that you would like to receive your $75 credit in the notes/comments section on your next purchase. Please note there is no notes/comments section on the app so if you wish to claim your $75 credit, you must do so on the website. We will not honor emails requesting credits and you must factor in your returns. You can count your amount of items purchased under your account on the website and/or app. Effective immediately, all items purchased prior to July 1, 2020 do not count towards 50 items. As of July 1, 2020 all accounts were refreshed and brought back to 0.
*$1 items, freebies, etc do not count towards your total 50 items
**Outfits, swag bags, grab bags, etc only count as 1 item
With every purchase, you will receive a colored "keep this coupon" ticket. PLEASE KEEP IT! On the last day of the month we will be pulling tickets for FREEBIES!! I go live, pull the tickets, announce the numbers, and their winnings. I will then post pictures of the tickets. If you have the matching ticket, please email us a picture of it with the sizing of the style or credit amount you won along with your shipping address. You can use the search feature on Facebook to find previous ticket drawings by typing in the month or color ticket into the search bar on the top of the group. This is another way to say thank you for shopping with us!